[ 200302 ] Executive (Temporary) / Claims Division

KEY OUTPUTS:
-To support handling of marine claims like cargo claims, agency claims or motor claims in Hanoi HO office.
-To support handling and administrative work for non-marine claims, like Property, Industrial All Risks claims…etc;
-To comply with the Claims Manual, Authority Matrix and Guidelines.
-To set appropriate reserves within the authorized limit and report to the Managers as required;
-To follow up outstanding claims information and documents with claimants for settling claims;
-To keep a good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;
-To observe accuracy, completeness and timeliness when carrying out daily responsibilities;
-To assist the Managers in preparing reports and statistics as required;
-Contribute to the sales function of the Company:
oBe alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
oAssist in handling claims in a way which will enhance the Company’s image and reputation for services of high speed and efficiency;
oKeep abreast of development in all classes of insurance in the market in order to identify trends and to formulate and propose plans to safeguard the Company’s competitive position;
oEnsure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
-To execute other office tasks as required by the Company

QUALIFICATIONS:
•University graduation;
•Good command of English;
SKILLS/KNOWLEDGE:
•Effective inter-personal exchange skills is required to create and expand partnership with internal and external customers as well as to influence the way the business partners think, feel or behave.
•Analytical and synthetically ability.
•Good soft skills.
•Have good discipline and responsibility
•Have time management skills, deploy jobs as plan.
EXPERIENCE:
•Fresh staff without experience but with high potentiality.
COMPETENCIES:
•Being Ethical and Compliant
•Collaborative Relationships
•Customer Focus
•Driving Results
•Problem Solving