Job Details
Position: Telephone Sales Manager - IT
Job Code: 57738
Responsibility
To improve overall services and performance of Contact Center Regular to Client, customers, it is critical for Outbound Manager to institute anexperienced outsourcing service to help provide energy services Outbound Contact Center Regular comprising the agent, team leader and supervisor. The services provided to customers shall be in accordance with the Service Standards from Client. The role requires candidates to be able to fulfill and commit to below Responsibilities tied with Requirements.
・Other tasked assigned by Line Manager
・Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
・Attending to ad-hoc tasks as assigned by General Manager or Client.
・Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
・Taking decision about problems that occurred in the entire program that supports service Contact Center Client and its analysis.
・Provide Activity Report as Team performance report daily, weekly and monthly bases.
・Managing an Outbound team comprises of Supervisor, Training Leader, QA and Telesales in all aspects of a call center context.
・Developing personal performance and team members such as training, briefings, seeking information latest, and others
・Doing the responsibility and authority in accordance with the business processes defined by client
・Attending Weekly Meeting with Clients to share insights and highlights of operation.
・Reporting to General Manager/CC Director for any abnormalities in operation
・Supervising a dynamic team to support company&039;s Client managed services to team members through monitoring, briefing, coaching, and others.
- Monthly Salary: 2,222,101,800 – 2,100USD
- Working Time: 8:00-17:00(Monday to Friday, if required Saturday(OT))
- Working location: Pico Plaza, Tan Binh district
