Accommodation Officer (7-Month contract)

The role of Accommodation Officer, Residential Centre is to deliver a friendly, warm, efficient and professional management service to the residential student community of the University’s purpose-built student accommodation facility on its South Saigon campus.
The facility offers 103 beds of well-appointed student accommodation in a variety of private or multi share configurations. A high emphasis is placed on fostering a strong community atmosphere and delivering a high level of academic and pastoral care.
This position will involve performing a variety of administrative and customer service-related tasks on a daily basis under the direction of the Manager, Residential Centre.
The position involves regular evening and weekend work on a rotating roster basis.
KEY ACCOUNTABILITIES
•Performing the general service delivery functions of the reception desk in a friendly and professional manner.
•Performing general administrative duties such as processing accommodation applications, issuing offers and sending confirmations; create purchasing request and payment voucher for operational supplies and others accounting report.
•Facilitating the arrival process with new students and orientating them with their allocated dwelling, introducing them to housemates, building services and facilities and the rules of conduct.
•Facilitating the departure process, including departure inspections, deposit refund process and other related process
•Conducting routine condition inspections of units as required.
•Performing first aid as required.
•Creating and maintaining the accuracy of student tenancy records.
•Coordinating resident mail delivery and collection.
•Conducting effective site inspections for prospective students, their parents and University staff.
•Coordinate with Property Services, IT Services and other service providers to perform building facilities/assets maintenance