Operations duties
Merchandise management
- Supervise Group Leader(s) and General Staff to ensure:
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Merchandise is fully replenished, in good conditions & quality.
• Changing price label (if necessary) is completed before store opens.
- Support Foodline with monthly Stock Take as directed by supervisor.
- Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
- Order stock directly with Suppliers and receive stock from MMD.
- Verify and approve inventory orders raised by Group Leader(s).
- Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
Non-merchandise management
- Supervise Group Leader(s) and General Staff to ensure:
• All backrooms are locked in good conditions
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• POP execution is carried out properly
• Fire safety procedure is carried out properly
• Sales floor is kept clean & tidy
- Execute store opening & closing as directed by supervisor.
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
Customer service
- Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
- Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
- Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
Sales and Profits
- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
- Brief promoters on promotion scheme.
- Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
- Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
- Overall plan and supervise the execution of promotion schemes.
Manpower management
- Plan Monthly Division’s duty roster and manpower schedule.
- Approve duty roster, shift plan raised by Group Leader(s).
- Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
- Ensure sufficient manpower during business in ad-hoc situations.
- Be responsible for Group Leader(s) and General Staff’s performance.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
- Take part in recruitment & selection activities for Division’s staffing.
Rules and Regulations
- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
- Follow all working procedures, the company’s policies, rules and regulations.
Other duties
- Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
- Opening & closing Store.
- Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
