Reports to: Zone Head
Department: Agency Development
* Job Scope / Position Summary:
Purpose of this role: Build, develop, and manage agency force and sales activities to achieve assigned sales target within company guidelines.
Please indicate financial and non-financial KPIs for this role.
of subordinate (Please describe the job level and role of subordinate): Agency Leaders
- Agency force Recruitment
- Assigned sales target
- New area coverage development
- Building up a strong Agency Force, good GVL corporate brand via excellent service
- Ad Team development
- Active Ratio of Agents in the first 30, 60, 90 days
- Agency retention ratio
- Active Ratio, Cases/ Active Agents, Case size, Production/ Agent
Please give a description of key challenges of this role:
- To grow, motivate, train, coach, retain and develop sales team
- To utilize resources to achieve sales target and maintain compliance within company guidelines.
Please describe which parties are usual contact in their role including internal or external parties and describe the nature of communication with these parties:
• External: Customers
• Internal: Agency Operations, Customer Service, Agency Force
* Main Responsibility:
Grow, maintain active and manage agency force to develop business:
• Always develop networking to grow agency force in assigned areas
• Supervising, monitoring agency activities to achieve sale target at the same time ensure compliance with Company rules
People development:
• Conducting workshops, motivation talk, special programs for leaders, agents
• To coach and train and develop BDM down lines, UMs, USs and Agents
Sales operation process and product enhancement:
• Actively build relationships and trust with customers
• Quickly resolve all complaints from clients concerning Agency Force to ensure quality service and client satisfation.
• Report to Company about market information about product and service to contribute to enhance operation and control process, effectiveness concerning customer service, claims, and the related.
