Air Cargo Sales Support & Customer Service

* Sales support:
- Daily contact customers to sell new product.
- Support Sales leader to maintain relationship with customers and partners.
- Report to Sales leader.
* Reservation and customer service:
- Coordination with Sales for booking orientation.
- Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
- Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
- AWB stock control.
- Arrange Cargo Loading Plan for flights and coordination with Operation team.
- Help desk information (outgoing & incoming cargo)
- Tracing/tracking.
- Handle claim, solve irregularity (both outgoing & incoming).
- Reservation handling/confirmation to customer.
- Helpdesk information.
- Other misc duties

- Minium 2 years working in air cargo industry;
- Fluent English;
- Customer service oriented;
- Good knowledge of Forwarding & Logistics industry