Air Logistics Operational Care Specialist

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning per month
Work location: 19th floor, No. 9 – Dao Duy Anh Street, Dong Da, Hanoi.
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To create, review + refine customer reports.
- To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
- To ensure delivery against all financial targets + strategic objectives.

Your skills and experience
- Willing to learn and Having good communication skills
- Customer orientation
- Good knowledge about international freight forwarding.
- Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
- Good command of English (both verbal & written).
- Having 2 years working experience in Air Logistics Operation (Import/ Export).

Attractive salary + bonus

Additional Health Care

Annual leave / Company trip/ Training

Cập nhật gần nhất lúc: 2022-07-07 07:02:04