Analyst, Business Applications

The Analyst, Business Applications is responsible for managing the operational support, maintenance, and development activities for business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise.
Duties may include but not limited to:
* Assess user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools
* Act as a focal point for communicating related system problems within the department and collaborate with other teams and vendors on changes, fixes, and updates
* Analyze and document business requirements and business processes and translate them into specifications and design
* Coordinate activities between process owners, users, software developers, system administrators and managers
* Assist with the release process for applications which includes effective department wide and end user communication
* Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
* Develop processes to continuously monitor the quality and integrity of data;
* Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
* Keep abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry
* Maintain a strong understanding of technology and its application to achieve business objectives
* Prepare analysis and or proposals for other enterprise departments when necessary
* Develop training content and provide training to users
* Provide ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required.

* 5 or more years of professional experience with preferably 2 years in the casino industry.
* Strong knowledge of business application development in C#.net with SQL Server, testing, preferably in the casino field
* Experience in a variety of data integration technologies – ETL, flat files, XML, SOAP, etc.
* Knowledge and understanding of goals and the interdependencies of functional departments and groups (in casino industry) and the ability to lead large-scale complex IT projects in addressing overall business needs
* Knowledge of informational technology disciplines; e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
* Excellent written, oral, instructional, presentation, and interpersonal skills focused on motivation and positive attitude
* Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
* Strong analytical, communication skills and problem-solving skills.