Application Engineer

JOB OBJECTIVE:
• To solve customer problems with competent technical knowhow and value-add solutions.
• To provide quality technical support to sales team and assist to increase sales.
• To support customers with pre-sales/post-sales technical service support for EMS/OEM/ODM industry such as Testing and production instrument/equipment.
• To provide excellent customer service to ensure customer satisfaction.
JOB RESPONSIBILITIES:
• Take initiative to continuously improve support services provided to customers
• Participate actively in sales process from deal qualification to benchmarking until deal closure;
• Be the customer&039;s "rock". Handle customer enquiries and solving customers&039; technical problems with excellent service to ensure customer satisfaction
• Assist the field engineer to exceed sales target via Pre and Post-sales Technical Support such as:- Demonstration, Product Application, Product Training, Testing and Commissioning of Test and Measurement and production equipment
• Analyse customer requirements, recommend and find the right solution for the customer
• To build up good relationship with customers to enhance customers&039; retention
• Be an expert in customer application and competent to identify key technical value differentiators to win deals
• To carry out other duties or responsibilities assigned from time to time.

JOB REQUIREMENT:
• At least 2 year(s) of working experience in technical capacity.
• Basic knowledge of techniques in mechanical alignment, system set-up, buy-off, principles, tools, and instruments involved in the production and use of precision technical plans, drawings, and models.
• Ability to identify materials used in production and troubleshoots faulty equipment.
• Strong PC hardware & software troubleshooting skills. Instrument programming knowledge in SCPI or instrument drivers on .NET, C, C++ or Keysight/Agilent Vee would be an added advantage
• Able to work long and irregular hours (if required)
• Working experience in the related Semiconductor/Electronics/Manufacturing industry & background in Test & Measurement and production system.
• In-dept knowledge of using test and measurement equipment such as oscilloscopes, signal generation, spectrum analyzer and for RF Power Meters and Noise Figure Analyzer and Network Analyzer would be an added advantage
• Good initiatives & self-starter with strong team spirit
• Team player. Self-motivated and love to help customers to solve technical problems
• Good command of English
• Possess technical troubleshooting and reverse engineering abilities.
• Willing to travel outstation / overseas for business purposes (if required)
• Good interpersonal & communication skills
• Preferably with the capability to read & interpret engineering drawing.
• Possess at least a Bachelor&039;s Degree in Engineering (Electrical/Electronic) or equivalent.
• Knowledge of equipment, tools, mechanical devices, and their uses to produce motion, light, power, technology, and other applications.

Attractive salary package

Insurance in accordance with regulations

Professional working environment

Cập nhật gần nhất lúc: 2022-06-19 10:02:04