Application Support Analyst

CÔNG TY NASHTECH
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Địa điểm làm việc
364 Cong Hoa, Tan Binh District, Ho Chi Minh, Vietnam
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Mô tả công việc

Contribute to and maintain a knowledge base of previous support issues;
Create training documentation and give basic training to end-users;
To drive customers’ cases successfully resolved within SLA;
Investigate and resolve issues with software applications by diagnosing root causes;
Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure;
Create and maintain job schedules;
Conduct application testing, build test scripts, support client application testing, and collect and summarize test data;
Support end-users for any requests coming from their day-to-day work;
Co-operate with the development team to implement the releases for the users;
Provide application maintenance and support to minimize service disruption and simplify operations;
Maintain confidentiality of data and information of projects.
Prioritize support requests while keeping response times in a high-pressure environment;

Yêu cầu công việc

Knowledge in at least one programming language such as .NET/Java/PHP/JS.;
1+ year of hands-on experience in the IT application support sector after education and qualifications requirements;
Experience or willingness to work on shifts and travel when required;
Basic knowledge and experience in identifying investigating and understanding cause-and-effect relationships between symptoms and their underlying source(s) as well as documenting product-related issues;
Contribute to informative reports, as well as comprehensive, accurate documentation;
Competent in at least one operating system platform such as Microsoft, UNIX, Linux, and IIS and networking;
Quality and process-oriented;
Basic time management skills;
Attention to accuracy, clarity, and quality of work.
Experience in at least one RDBMS such as SQL Server or Oracle and SQL querying;
Ability to work independently without close supervision for tickets with medium and low complexity levels; and with minimal supervision for tickets with high complexity levels;
Good presentation and documentation skills;
Experience using at least one call/ticketing software;
Experience working with business applications with clients from a diversity of cultures;
Requirement gathering is a plus;
Experience Microsoft Office products such as Microsoft Office, Microsoft Internet Explorer, and Microsoft Project, etc.;
Experience installing, configuring, and supporting business applications;
Experience to give acknowledgment, updates, and resolution in a timely manner;
Understanding SLA/principle of support service; Experience to handle tickets with SLA (Service Level Agreement);
Experience in software development life cycle and RUP or Agile and Scrum software development methodologies;
Basic customer service, communications skills, active listening, empathy with users, acceptance of ownership, patience, and understanding;

Quyền lợi

Annual leaves: 14 ~ 18 days.
Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga…
Social – Health – Insurance paid fully.
Training courses: Technical skills – Soft skills – English.
Performance bonus (up to 2-month salary).
Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent).
13-month salary per year.

Cập nhật gần nhất lúc: 2022-01-07 00:33:03

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Quy mô: Trên 1000
Trụ sở: 364 Cong Hoa, Tan Binh, Ho Chi Minh | 239 Xuan Thuy, Hanoi, Vietnam, Cau Giay, Ha Noi

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Ngành nghề
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Cấp bậc
Nhân Viên
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Giới tính
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Hạn nộp hồ sơ
07/02/2022
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