Assistant Front Office Manager - Legacy Yen Ty, Mgallery

- Manages and motivates front office teams in order to provide high quality services for guests.
- Understand well Reputation Performance Score and always lead the team to drive the score.
- Increases revenue through his/her sales efforts and by managing room revenues effectively
- Implements brands standards for front office operation.
- Ensures the department meets Le Club enrollment target and NPS.
RESPONSIBILITIES AND MEANS:
Customer relations:
- Conveys the hotel’s image: apply Yen Tu greeting
- Anticipates guest needs and takes them into consideration.
- Handles guest complaints if they have not been dealt with by team members and provides a rapid solution or consult to higher manager for suitable solutions for guests and resolve problem quickly on hands.
- Maintains close relationships with guest through their stay in order to foster loyalty.
Professional techniques/Production:
- Fully understand PMS and Accor standards for front office operation
- Ensures that the hotel’s pricing is correctly applied (work closely with revenue and reservation manager)
- Keeps the databases up-to-date.
- Ensure that internal audit procedures are fully applied
- Ensure that guest documentation and information is available and private compliant with Accor guidelines.
Team Management and Cross Departmental Responsibilities:
- Prepares and/or checks work schedules in line with occupancy forecast or hotel activities
- Takes part in recruitment and training the team
- Organizes the welcome and integration of new team members
- Carries out annual performance appraisals for team members and sets targets
- Helps team members improve their skills and provides support for careers development.
- Applies labour legislation
- Draws up the training plan and follows up implementation
- Develops team members’ motivation and team spirit by creating a good working atmosphere
Commercial/Sales:
- Ensures the team applies the inter-hotel coordination policy to encourage synergy within the marketplace
- Trains the team to use and apply sales pitches, walk-in and room upgrade
- Sets the daily occupancy and average room rate targets for the team
- Ensures the brand and/or Group&039;s loyalty program is promoted to guests and meet the target
Management and Administration:
- Manages the department&039;s headcount for optimum efficiency
- Is responsible for the efficient running of the department
- Draws up the annual budget for the department, analyses results and implements any corrective actions required
- Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
- Ensures that invoicing and cash operations procedures are respected

Minimum 2 years Experience in similar position.
Exceptional communication skills English and Vietnamese, verbally and written.
Previous experience with Accor or Luxury hotel Chain

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Cập nhật gần nhất lúc: 2022-08-03 04:42:04