Assistant Front Office Manager/ Trợ lý Trưởng Bộ phận Tiền sảnh

- Report to the Head of Front Office the employee&039;s working situation and propose reward or discipline.
- Receive guest complaints and resolve immediately what can be done, or transfer to the Front Office Manager for resolution.
- Training for junior staff.
- Be responsible for the good working condition of equipment and machinery such as computers, spare keys, etc. to be ready to serve customers. Support the Front Office Manager in maintaining the elegance and courtesy of the hotel lobby.
- Report the comments of guests and always pay attention to improving service quality.
- Other tasks at the request of the General Manager and the Head of the Department.
- Improve the spirit of service and creativity in the collective.
- Meet the service requirements of VIP guests. Prepare weekly VIP list and guest requests.
- Maintain and supervise all activities related to the department as prescribed by the Hotel General Management Board.
- Determine the organizational structure to work, supervise, coordinate, plan the daily activities of the personnel in the department.
- Check the work of the Reception Cashier regarding correct data entry and correct payment method.
- Assign staff to clean the lobby area to always be neat and clean.
- Supervision of booking work.
- Cooperate with Security department to ensure the safety of guests, solve all problems related to reporting loss of guests.
- Make a work schedule to transfer to the hotel staff and check the implementation according to the schedule.

- Team spirit and high responsibility
- Good problem-solving ability, quick response.
- At least 2-3 years of working experience in a similar position at 3-5* hotels
- Proficient in office.
- Good English communication
- Able to work under pressure.

Working in a dynamic, professional environment with many opportunities for career development.

Cập nhật gần nhất lúc: 2022-08-26 00:13:03