Assistant Front Office Manager

• Remains and makes sure grooming standards of all stars in departments are reinforced and work correctly attired with name tags.
• Check daily room assignments to make sure the rooms are assigned efficiently and be in line with guest’s requests as well as to control cost.
• Updates team on room rate changes and all Sales & Marketing programs.
• Updates associates on rules and policies governing special promotions and that their production is tracked.
• Ensures that room rates, which have been updated through the Sales & Revenue system, are followed.
• Ensures that all members in the Front Office understand the business goals of the hotel industry average rate, occupancy and profitability of the division.
• Reviews the daily room revenue report and monitors rate changes and adjustments.
• Ensure that all Front Office personnel are trained accordingly to the standard of service and hotel operation standard.
• Spends at least 80% of their time working in the operation with associates
• Ensures that associates promote hotel facilities and services and that all associates have knowledge of hotel products, menus, promotions etc. in Food & Beverage.
• Ensures that Rooms profit is maintained through maximization and control of expenses.
• Monitors the cleanliness of the front of the hotel, Lobby area, the front desk and back offices.
• Ensures that guests are treated with superior service through check-in and check-out procedures.
• Ensures that guest’s requests are followed up on and guest history is updated in the PMS system.
• Resolves and reports all guest and department problems and complaints daily.
• Schedules Front Office roster to maximize service and efficiency of labor costs.
• Compared on a daily basis the Housekeeping report of rooms cleaned to the Front Office of rooms sold.
• Participates in the preparation of the annual marketing and budget plan with HOD
• Make sure each supervisor is held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services.
• To communicate and reinforce safety requirements and procedures are followed on specific job instructions.
• P&L monthly preparation support HOD.
• Review Outstanding Leave Days for Front Office Department
• Performs daily shift process ensuring all tasks adhere to standard operating procedures.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
• Check all billing instructions are correctly updated
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure the Front office log book and the hotel log book are always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high-volume periods.

• At least 01 year in similar position.
• Computery literacy.
• Excellent communication in English & Vietnamese (both written and oral). 
• Strong in analytical, problem solving skills, and execution of work.
• Candidates with pre-opening experience are strongly preferred.

• Competitive salary and attractive bonus scheme. 
• Entitled to 95% salary during probation period.
• Insurance regime as statutory. 

Cập nhật gần nhất lúc: 2023-02-04 18:41:54