Assistant IT Manager

***Duties and responsibilities
Financial returns:
• Help create the department’s annual budget and the setting of departmental goals. Monitor budget and control expenses with a focus on food, beverage, and labour costs….
• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
• Assist in continually keeps informed of IHG-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to
o Computer Hardware systems and devices including PC LAN technology.
o Software operating and utility systems.
o Front Office and Accounts Receivable Property Management Systems.
o Interfaces to and from Front Office Property Management Systems and other Systems.
o Back Office Accounting Systems.
o PC and LAN based Office Automation products.
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o Point Of Sale Systems.
o Guest and Administration Voicemail.
o Cabling.
o Hub / Switch Management Systems.
o Assist and Support Electronic Door Locking Computer System.
o Computer Virus protection.
o Hotel IT Security and Firewalls
• Maintain an up-to-date list of all computer hardware and software
• Monitor the performance of the systems and maintains a log book of performance report e.g. through systems measurement facility/utility, error and integrity check reports, system malfunction and Solutions
• Understand all standards and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
• Maintain uncompromising data and physical security standards
• Control the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification as described in the IHG security system
• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management
• Understanding department’s and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.
• Report Lost and Found immediately to Security
People:
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive -linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
Guest experience:
• Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
• Follows-up on all outstanding points from the latest EDP audit of his/her hotel
• Informs department heads when new features or changes to the system affect their department
• Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Perform Brand’s Services behaviours in daily operation basic towards the guests
• Ensure consistency service within the department
• Sharing guest feedback to the team
• Manage all requests made by guests, or special request from guest that your staff reported to you
***Responsible business:
• Assist IT Manager in maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Assist IT Manager Follows-up on all outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
• Assist IT Manager Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Administers all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Be responsible in protecting the environment such as the trees, the sea, and special species
• Understand and ensure your staff understanding IHG Brand Standard related to your department
• Recommended changes to these standards
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as…
• Rotate the roles (cross training) within department when required
• Perform any other duties which may be assigned by the management from time to time.