Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
Speak with others using clear and professional language.
Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
Follow all company policies and procedures; protect company assets.
Train or instruct users in the proper use of hardware or software.
Visually verify information.
Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
Troubleshoot and resolve technical problems or issues related to computer software and systems.
Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Perform other reasonable job duties as requested by Supervisors.
Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements.
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
