JOB PURPOSE
Be responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Trainer position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.
TRAINING TASKS
· Familiarizes yourself with the Accor Human Resources and Training Standards, localizing where necessary
· Analyzes training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Human Resources Manager for review
· Ensures effective training programs are in place for the following:
Technical job specific training (through certification of departmental standards and procedures)
Employee retraining
Management Development
Customer Service Training
New Employee Orientation
Fire, Life and Safety Training
Selling Skills
Supervisory Skills Training
Train the Trainer
· Monitors the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
· Attends departmental training session and critique performance
· Establishes a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
· Designs, produces and implements training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
· Maintains all hotel training records
· Assists Department Trainers in preparing and conducting departmental training and assess accordingly
· Prepare and monitor training programs for:
Hotel School Trainees, etc
Work Experience
Management Trainees
· Ensures that Department Heads abide by their responsibilities of employee training against departmental SOPs
· Obtains a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training
· Produces monthly training reports for your Manager including:
Internal Training Programs conducted:
Duration of training
Who attended
Number of people attended
Anticipated return on investment and/or training goal
Who trained
Cost of delivery (including labor costs)
External training programs attended:
Anticipated return on investment and/or training goal
Duration of training
Cost of delivery (including labor costs)
Who attended
Number of people attended
Who trained
· Contributes towards regional activities as directed by Human Resources Manager/General Manager
· Liaise with educational institutions conducting hospitality and training courses
· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
· Works with Superior in the preparation and management of the Department’s budget
· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
· Regularly communicates with staff and maintains good relations.
· Maintains current information and records of suppliers of training resources and materials
· Liaise with other Accor Training Managers to share experiences and resources
· Delivers briefings of all internal programs to executive management and department heads