Assistant Operation Manager

- Own all solution Operations activities under file management for the customers under purview.
- Manage Shipping Instruction, FCR/HBL/Bill issuance:
+ Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
+ Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
+ Inform Counter that FCR/HBL is ready for issuance
- System update, ASN management and Documentation:
+ Monitor vendor performance related to documentation
+ Manage overdue invoices and escalate to CS whenever applicable
+ Co-ordinate with Data team to ensure it is updated properly in timely manner
+ Request invoicing team to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
+ Resolve supplier Invoice queries & report incorrect invoices to Customer Service
+ Follow-up payment to make tlx release cargo
+ Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
+ Receive Shipping Document, validate and dispatch document in due course
- Other Key Responsibility:
+ Troubleshoot and resolve operational issues / escalations
+ Support customer service in customer query resolution and exception hand
+ Monitor corrections required and data quality in invoice

- Positive and proactive attitude.
- Graduated in Logistics/Supply Chain/Economic/English or relevant majors.
- Passion to drive closures & high-level customer service orientation.
- Good command of both oral and written English.
- Candidates who have 3-5 years of relevant experience will be a plus.
- Proficiency in computer skills.
- Well organized when working under high pressure.
- Excellent communication, teamwork and interpersonal skills.
- Customer service mindset.

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Cập nhật gần nhất lúc: 2021-07-23 14:52:02