Assistant Outlet Manager

Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Establishes a rapport with guests maintaining good customer relationships.
Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
Maintains positive guest and colleague interactions with good working relationships.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

Minimum 2 years’ experience in a similar capacity
People and customer oriented, motivator and self-starter

Annual leave
Training & Development
Accommodation - Hoiana Staff Village
Heath checkup
Employee shuttle bus service
Insurance
Uniform

Cập nhật gần nhất lúc: 2022-05-12 19:52:03