Assistant Residences Manager

Engage in owner relations, including site contact, guest comment cards, glitch follow up, owner letters, etc.
Maintain records on Residence Club personnel regarding attendance, grooming, standards, labor costs, payroll, absenteeism turnover and disciplinary action.
Manage any service discrepancies during a guests stay, recognize them internally as a service ‘glitch’ using the email system.
Coordinate the development, interpretation and implementation of Hotel polices, operating procedures, training programs, manuals, work schedules, rules and regulations for the Residence Club staff.
Develop and maintain effective communication between all departments and entities within the Resort.
Operating supplies and equipment inventories conducted (ie: linen, china, operating equipment such as carpet cleaners, electric carts, computers, printers, furniture, etc.) Inventories kept ensuring that any losses are recognized and can be responsibly followed up on a timely basis. Such inventories will assist with requisitioning supplies, determining annual requirements and other budgetary processes.
Create, implement and achieve annual budget expectations.
Maintain the physical property to the highest standard including all villa buildings, administrative buildings, public areas, landscaping and equipment. Inspections should be carried out on a regular basis with reports kept when necessary.

Microsoft Office Skills (Word, Excel...)
Excellent reading, writing and oral proficiency in the English language.
College education, hotel or business administration degree preferred.
Excellent communication skills.
Experienced in Room Divisions preferred.

• Professional working environment
• Benefits as per Four Seasons policies
• Provided duty meals and uniform, transportation from Danang
• Benefits as per Vietnam Law

Cập nhật gần nhất lúc: 2022-09-30 22:32:04