Automobile Service Manager

VIETNAM STAR AUTOMOBILE
Mức lương
Đang cập nhật
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc


1.Planning
•Define market targets for workshops and the spare parts business, draw up a corresponding annual plan
•Compile and maintain a resource plan for the workshop and warehouse and develop concepts and measures for load optimization
•Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
•Prepare planning and calculations for investments in workshops, facilities and HR
•Develop concepts for increasing benefits for the customer, turnover and profitability
•Plan workshop capacity
•Plan technical and product training
2. Marketing
•Review regularly prices for workshop services
•Plan and control Service advertising/external cooperation partners
•Implement and monitor after sales marketing activities
•Monitor the regional/local market with respect to new competitors
•Carry out analyses of the competition/benchmarking in Services
3. Human Resources management
•Responsible for HR requirements and recruiting/exit of staff
•Manage, coach and motivate employees
•Assess employees, set up development plans and give feedback
•Ensure yearly training plan
•Appraise employees and determine of variable salary/bonus
4. Business Management and Controlling
•Monitor and optimize vehicle turnover, labor sales, part sales, cost operation
•Monitor and optimize productivity, performance and efficiency of employees/workshop
•Analyze attractiveness/profitability of key customers and customer groups/types of business
•Determine extent of utilization of own market potential
•Plan and control customer loyalty activities
•Plan and control customer surveys and other measures to monitor customer satisfaction
5. Operative Management
•Ensure smooth workshop operation
•Guarantee correctness and professional of customer services
•Ensure professional customer complaint management
•Ensure all operative management tasks of workshop managers are in place
•Select external service providers (e.g. paint work/body shell) according to guidelines and concluding the corresponding contracts
•Utilize customer services contacts to actively provide sales advice and ensure support of sales staff in technical questions
•Monitor efficiency of processes in workshop
•Ensure correct job time planning and task allocation for workshop
•Organize acquisition of workshop equipment and expendable materials
•Monitor compliance with health, safety and legal regulations
•Ensure quality/final control of the repaired vehicles
•Ensure service and invoicing regarding spare parts is carried out according MB guidelines
•Cooperate with the spare parts management
•Monitor inventory documentation and control inventory optimization
6. Quality Management
•Ensure processes are defined, followed and optimized regarding services and quality according MB standards
•Ensure measures for effective labor protection are taken, coordinate these measures and control compliance with safety regulations
•Organize and ensure correctness of auditing/quality management certification
•Ensure deadlines are met and documentation is available for maintenance jobs on facilities, machines, etc.
7. Information Management
•Ensure the service literature, product brochures as well as process documentation and the required software is up to date, complete and available
•Ensure information from MB is followed up, archived and made available to others
•Monitor reports in the media on the Mercedes-Benz brand and on competitors’ products

Yêu cầu công việc


 Basics
•Graduated in automotive engineering.
•Annual participation in the manufacturer’s product training in connection with the market launches of new vehicles.
 Experience (type of)
•Minimum two years experience in service/workshop/after sales business management in a dealership or equivalent experiences from other functions.
 Specialized Knowledge
•Workshop Controlling:Understanding of System and key figures of MB workshop analysis system
•Technology and Diagnosis: Detailed MB vehicle technology and product knowledge, possibilities and problems of fault diagnosis and repair work
•Logistics: Detailed knowledge of material shipping and material control as well as purchasing and warehouse management, national and foreign stationary regulations regarding shipping
•Finance / Accounting: Financial and liquidity plans, annual reports, balance sheets, invoicing, controlling, financial statistics, tax, financial and contract law, auditing
•Technology and Diagnosis: Basic vehicle technology
•Marketing: Market analysis, advertising, product presentation, after-sales product and services
•Sales: Knowledge of market and products, basic commercial and legal knowledge, sales regulations
•Human Resources Detailed knowledge of leadership, staff recruitment, staff appraisal, HR development, knowledge of HR planning, basics of labor law and remuneration
•IT Detailed understanding of how to exploit IT databases
•Ecology Statutory, environmental protection regulations, waste disposal
•Quality Assurance Process analysis, process monitoring, evaluation
Leadership competence
•Managing and motivating a team
•Fair appraisal and feedback
•Facilitate team meeting
•Solving interpersonal problems
•Recommendation of training

Quyền lợi





Competitive salary according to personal experience and ability





Insurance for employees





Dynamic and fast growing company


Cập nhật gần nhất lúc: 2019-11-11 16:00:02

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Quy mô: Dưới 10
Trụ sở: Phú Mỹ Hưng, District 7, Ho Chi Minh

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Ngành nghề
Tự động hóa/Ô tô
Cấp bậc
Trưởng Phòng
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Giới tính
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Hạn nộp hồ sơ
12/11/2019
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