B2B Senior Account Management

● Work with Business Development for renewals/manage renewals
● Build basic practice materials for learners based on their learning needs.
● Monitors data from academic reporting systems for early alerts to admins and learners, identifying and providing timely interventions for those who are in need. Prepare and implement plans to work with inactive learners.
● Conduct exit interviews with ex-clients
● Work with the Product and Engineer teams to manage CRM for customer ticket tracking.
● Assist learners in the use and application of specific curricula and ELSA products that enhance the learner’s learning experience. Handle confidential student information with tact, discretion, and compliance with company regulations.
● Develop short and long-term engagement goals in collaboration with the team and constantly check in with key contact and operations team of customers to maintain/improve learners; engagement rate delivery.
● Work closely with customers to onboard and provide best practices for effective implementation towards the customer’s goals and objectives.
● Other relevant tasks assigned by the manager.
● Report weekly/monthly/quarterly results

​● A candidate is living in Hanoi
● Excellent communication, presentation skills, and negotiation skills.
● Native Vietnamese with English proficiency in listening, speaking, reading, and writing.
● Detailed - oriented and Service - Oriented.
● Proven work experience with a track record in Business Development or similar roles
● Having experience in working with B2B Clients
● Experience in software deployment for businesses.
● Experience in classroom engagement, training workshops (ESL teaching experience is a plus)
Benefit
​● Opportunities to grow professionally and play a critical role to shape the next stage of our company’s growth etc.
​● Experience the true startup spirit of a fast growing and well funded Silicon Valley startup
​● ELSA Pro during probation and 1 year account after probation
​● Social insurance, health insurance, unemployment insurance
​● Opportunity to create an impact on the lives of 1.5 billion language learners around the world
​● Private Premium Insurance, Annual Health Check
​● Working time: Mon-Fri (9am - 6pm), remote working and flexible working hour

Competitive compensation, ELSA Pro

Fun energetic team; international & collaborative culture

Company Trip, Happy Hour, Company Birthday, Private Health Insurance, Training Course

Cập nhật gần nhất lúc: 2022-08-16 15:32:03