# Your Role
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Oversee the operations of stores. Work closely with our management team, Marketing, Finance, and HR Department, on leading our team, daily operations, and seasonal events.
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## Essential Responsibilities
### Management
- Hiring, training, motivating, and leading awesome staff.
- Recommend people for hiring and promotion.
- Conduct daily briefings.
- Produce staff rotas with our supervisor.
- Set goals and expectations for the operation team using performance review and KPI process.
- Work with the bar, kitchen, and front staff team to make sure our operation is smooth.
### **Operation**
- Manage product and packaging inventory to ensure good levels, product freshness and cost control.
- Work with our team (operation, management, and marketing) on the development and implementation of our seasonal campaigns and promotions.
- Enforce all SOPs and company policies and procedures, especially the ones related to our customer service, health and safety.
- Weekly meeting with BOD and Operation Manager sharing on operation and KPIs.
### Finance
- Handle daily cash management and administration.
- Track and monitor the sales target, implement the Marketing strategy in-store, adjust when needed.
### Marketing
- Work closely with our Marketing team on our in-store sales strategies.
- Train and lead the team to execute the Marketing strategy in the store.
### Customer Service
- Walk around. Talk to our customers.
- Manage customer’s complaints or feedback
- Constantly challenge our customer service experience and improve the overall space and product experience to make sure our customers have a great time with us.
### **Quality Control**
- Maintain high standards of quality control, hygiene, health and safety through SOPs training and enforcement.
- Schedule maintenance according to our schedule.
# **About TLC**
We’re a hospitality company that creates, owns, and operates a collection of thoughtful food, beverage, and lifestyle brands. Each is inspired by a surprising idea and simple focus on genuine connections between staff, customers, and partners.
**BAKES** is a patisserie located around the Turtle Lake with the simple idea that enjoying pastries should engage all of your senses, kind of like love. We provide pastries for all occasions or no occasion at all.
**BLANK** is a Food & Beverage Brand. BLANK LANDMARK is a lounge in the tallest building in South East Asia – Landmark 81, on the 75th and 76th floor. We serve all-day local coffee, cocktails, craft beers, sweet and savory canapes with the best panoramic view of the city. BLANK Bitexco is a refreshment bar on the 2nd floor of Bitexco serving loose-leaf tea, single-origin coffee, fresh juices, and homemade pastries. BLANK HANOI is a lounge on
