[Best Western Hạ Long] IT Supervisor

Troubleshoots technical, operational, or customer service problems and takes corrective action to resolve conflicts.
Supervises and participates in the study of operations and procedures, and recommends changes to improve methods, procedures, service levels, and operational efficiency.
Determines work requirements, priorities, and best use of resources for scheduled operations as well as during unplanned incidents.
Prepares statistical and narrative reports regarding operational, vendor, or user activities.
Instructs employees in the use of new internal procedures and operating instructions and evaluates employees on assigned shift.
Notifies appropriate personnel of problems or changes to operational schedules or service levels.
Supervises assigned Information Technology operations and employee, such as computer operations, production scheduling, data entry, telecommunications center, and user support / help desk functions.
Provides training to assigned employee or other personnel regarding specialized computer applications.
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Coordinates arrangements for service personnel to repair equipment insuring maximum up-time of all equipment.
Provides guidance to employee regarding work procedures, technical issues, work priorities, and special requests from customers.
Ensures security of assigned operational center and assumes delegated management responsibility during emergencies.

- Proficient in the use of Microsoft Office
- 5 years related experience or an equivalent combination of education and work-related experience.

Dynamic, professional & open minded working evironment
Good salary, benefits and bonus
Joining training courses according standart of Best Western Hotels
Have annual physical examination
Supporting shift meals at staff canteen

Cập nhật gần nhất lúc: 2022-03-17 05:22:03