Bilingual Customer Service Executive (English & Chinese)

To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.
To handle customer complaints according to the Company procedures and service standard.
To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
To respond and ensure the customer enquiries and requests are addressed in a timely manner.
To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
To assist and back up other team members and provide supports and report to Supervisor.

Willing to work overtime (if any).
Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
Bilingual skills in English & Chinese (full professional proficiency).
Bachelor’s degree.
At least 02 working years. Experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management... is preferable.
Excellent customer service & presentation skills.

*** Working location: Lot E01, Trung Tam street, Long Hau Industrial Park, Can Giuoc, Long An (Shuttle buses are provided from all districts in HCMC)

Cập nhật gần nhất lúc: 2021-08-28 23:33:29