Business Development / Sales Executive

Responsibilities
• Coach and support team members to help them meet departmental goals
• Participate in special projects and performs other duties as assigned
• Follow up with clients from inbound sales opportunities
• Keep records and documentation of client interactions for training purposes
• Demonstrate a consultative approach in positioning products and services to clients pertaining to service recovery, life changing events, and advice situations
• Resolve complex client problems or disputes in a professional manner
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
• Oversee a team of customer service and ensure they are providing an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Document inbound high opportunity client and team feedback in support of service improvement efforts within the business
• Serve as the initial point of contact for inbound high opportunity client service requests.
• Follow standardized procedures to meet client needs and conduct research for complex requests
• Interact with clients and build relationships with them while ensuring their needs are being met
• Mastermind creative ways to deliver an exceptional client experience

Requirements
• Strong experience managing all aspects of the customer journey post-sale
• Commitment, enthusiasm, and a strong work ethic
• Procurement experience on large value contracts
• A broad experience of all aspects of project management and contract administration
• Experience of training, managing and mentoring members of staff
• The ability to provide accurate cost advice and financial reporting to the client
• Experience of working within a consultancy or client organization
• Experience of successfully operating within multi stakeholder environments
• Experience of working in a target driven environment is essential.
• Team player capable of a flexible approach
• Energetic & self-motivated
• Strong customer orientated communication skills (in both English and Vietnamese)
• Ability to build strong relationships

Social Insurance ; Health Insurance ;

Paid-leave

Team-building

Cập nhật gần nhất lúc: 2022-07-10 11:12:04