· Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
· Write functional specifications of user needs for application development, enhancements, and testing.
· Analyze user requirements, procedures, and problems to improve existing systems.
· Prepare functional, systems and program specifications.
· Prepare project plans and implementation schedules.
· Confer with organizational units involved to determine requirements.
· Maintain and develop documentation for responsible area.
· Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
· Prepare project plans and schedules.
· Provide status updates of assigned projects.
· Recommend/conduct training.
· Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
· Serve as escalation point for troubleshooting issues.
· Maintain a good working relationship with customers and vendors.
· Ensure 100% adherence to all IT and department policy, processes and procedures.
· Participate in the exchange of ideas and information within the department.
· Ask questions; encourage input from team members.
· Provide regular updates to appropriate managers.
· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
· Drive continuous improvement through trend reporting analysis and metrics management.
· Assure that procedures and work instructions are efficient and not redundant.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Confer with reporting manager on complex or unusual situations.
· Establish new measurement systems if/where possible.
· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
· Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
· Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
· Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
· Maintain discretion and confidentiality in all areas pertaining to the IT systems.
· Understand and embrace the business and IT strategic direction.
· Comply and follow all procedures within the company security policy.
· May perform other duties and responsibilities as assigned.
