WHO WE ARE:
Customer Experience Representative is an interesting and challenging opportunity for who is finding happiness to add values to others. This position opens for experienced sales candidates who is dedicated in customer service, have proven ability to deal with problem in a calming manner, possess positive service mindset with a clever communication. As a Customer Experience Representative at S&S group, you will directly report to Customer Relationship Manager and will be her second in charge in fulfilling given tasks to create exceptional experience to S&S group customers. In a return, the Customer Relationship Manager is responsible for on-the-job training, mentoring and coaching you to develop your career path.
S&S GROUP is a wholly-owned group of companies, operating in (ultra) Luxury, Automotive, Arts and Fashion industry. We are exclusive distributor and representative of numerous prestigious luxury brands in Vietnam and a pioneer of authentic, unique experiences and lifestyle choices for affluent customers in the luxury and premium segment. Since our foundation in 2013, we have continuously established as a major brand for the luxury retail sector and has developed our own network of distribution, sales and retail outlets.
WHAT YOU DO:
Your mission is to bring "WOW Service" to customers mainly via email & computer system:
Customer Experience:
- Initiate contact with our customers to collect data from their experience with us to assure we provide the best service and product and to handle their objections if there is any before it bursts.
- Resolve customers’ enquiries & requests about our products and services.
- Support & improve customer experience by troubleshooting problems that happen to customers.
Customer Satisfaction:
- Gather, organise, update and learn about repetitive issues throughout our different Luxury products from Watches, Cars, Fashion, Home Interior decoration, Arts.
- Update customer about the complaint process.
- Receive, categorise and manage customer dissatisfactions using different channels: call, email, customer relationship management platform.
- Wrap up the complaint process, share details with all the parties, update on customers relationship platform.
- Work with different related departments to ensure the customer’s complaint is followed up, resolved.
- Receive and resolve customer dissatisfactions.
***Support Customers mainly through call, email & computer system.
***Working time: 9 : 00 am - 6 : 00 pm from Monday to Friday, at Bitexco office.
