Card Operation Specialist (Digital Bank)

* MAJOR ACTIVITIES
- Coordinate with VPBank Card Management to handle card issuance for VPD customers
- Manually reconcile VPD & Partners daily reports , identify exceptional cases
- Receive tracer request from CSR, investigate root cause, find solution
- Provide solution to CSR
- Manually reconcile Partners settlement files v/s mFino settlement files, identify exceptional cases
- Monitor end to end payment process. Investigate & clear exceptional pending payments
- Escalate, reports negative cases to Operation Manager
- Escalate, reports fraud cases to Operation Manager
* OUTCOMES/ MEASURES
- Ensuring good control of card issuance for VPD Customer
- Ensuring timely response to CSR with clear answer & best solution
- Ensuring successful settlement & reconciliation for Customers, Partners, Agents
- Ensuring timely escalate & report negative cases to senior managers

- Understanding across Card Issuance, Customer Dispute & Charge Back , Settlement & Reconciliation
- Expert in Settlement & Reconciliation between partners
- Understand modern technologies, excellent in Ms Offices
- Ability to work hard
- Ability to work in details
- Eager to automation/ systemization/ digitalization
- Careful, honest, innovative
- Investigation & Tracer
- Understanding across KYC, AML