CENTER SUPERVISOR - THU DAU MOT- BINH DUONG

Forecast student enrollment, make enrollment arrangements, and compile enrollment data.
Management of enrollment deals and marketing promotions.
Customer consultation and tailoring of product specifically to meet customer needs.
Uphold company values and ethics strictly and ensure staff strict following and observance of company policies and management directives.
Schedule staff to ensure optimal center coverage and service delivery.
Train, coach and develop EC for work effectiveness, personal and professional growth and preparation for future career development.
Share Best Practices with other centers and departments as necessary.
Support Center Manager with administrative and supervisory tasks as assigned.
Manage walk-in, telephone and email inquiries from customers
Manage center issues, student/parent feedback and complaints escalated by ECs.
Assist Center Manager in providing timely and accurate reports that track and report all center KPIs and updates to Director of Centers and BOD.
Support Center Manager to perform tasks and carry out initiatives and projects as assigned by Director of Centers and BOD.
Act as a role model for center staff in terms of appearance, grooming and professional behavior.
Assist Center Manager in overseeing and being responsible for class opening activities by ECs.
Capacity as Acting Center Manager when Center Manager is away or position vacant.

Strong focus on setting standards in sales consultation and customer service quality.
Minimum Bachelor Degree.
At least 3 years’ working experience in similar field with minimum 1 year’s experience in team supervision and leadership. Strong preference is given to individuals with sales and customer-facing experience in education and/or service industry.
Good command of both Vietnamese and English.
Strong customer service mindset, strategic thinking, data driven decision making, results-driven and striving for work excellence.

Results-driven in achieving sales target, student enrollment and all sales and service KPIs.

Able to train, coach and mentor center staff, with well-developed people skills and ability to manage complex working relationships.
Skills: strategy planning, management and leadership, organization, presentation, delegation.

BENEFITS:

100% paid salary, Vietnamese insurance during probation and premium healthcare package.
Tuition discount up to 100% for employees and relatives.
Fair and transparent performance evaluation and reward system.
14 days annual leaves + 3 days team-building, lunch and mobile allowance provided.
Professional training courses to develop expertise and gain the opportunity to work and learn from experienced leaders.
13th salary, performance bonus, team building allowance, company trips and more.

Cập nhật gần nhất lúc: 2021-08-25 16:40:35