Planning
Plan for monthly, quarterly, yearly to train/coach staff in department
Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales
New sales management
Monitor sales and re-sales performance daily;
Follow up bookings daily
Monitor telesales activities at centre
Review sales and re-sales performance weekly and set plan for upcoming week(s).
Monitor conversion rate (visitors – placement tests- sales) daily
Co-operate with other training centres to maximize sales and resales for the company
Weekly and monthly sales and re-sales planning
Customer satisfaction
Verify customers requests relating to saving fee, class transfer, refund, etc
Coaching and training
Handle customers’ feedbacks/complaints
Propose events, activities for centre when necessary
Sales and Care Development
Monitor sales and care team in their customer care tasks to make sure the services are professional
Conduct Workshop/Training for sales and care team
Support in events organized/planned by the company
Verify special offer or discounts
Centre Operation
Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards
Arrange staff working schedule
Check ERP to make sure every process is applied correctly
Observe/monitor to make sure EP’s performance is accurate and professional
School contract
Visit school to build relationship
Monitor school contract to make sure deliver good service to the students
Follow up payment at school
Marketing
ELT activities
Local MRK
Prepare and organize all local marketing event at centre
Support all ELT activities at centre
Reporting
Complete reports: weekly, monthly or as required
Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.
Verify weekly monthly new sales and re-sales report
Verify weekly and monthly ILA account report
Verify Non-standard Working Hours Report
Corporate report
CM/GCM Delegation
Support in cost control: utilities, paper, stationery, resources;
Work with local authorities, landlord, schools, clients, when necessary
Work with HO departments and training centres, when necessary
Support CM/GCM in centre performance financial KPIs: new sales, revenue;
Account management
Assign account to EP
Manage account lost of each EP
Transfer account on time if any issue happened
Monitor all account at the centre to ensure good service
Working Location:
- At Ho Chi Minh City:
+ ILA AEON Mall Tan Phu: Aeon Mall, 30 Đ. Tân Thắng, Sơn Kỳ, Tân Phú, Thành phố Hồ Chí Minh
+ ILA Hung Vuong: Parkson Hung Vuong Plaza, Lầu 5, 126 Hồng Bàng, Phường 12, Quận 5
+ ILA Cộng Hòa: 321 Đ. Cộng Hòa, Phường 13, Tân Bình, Thành phố Hồ Chí Minh
- At Long Khanh:
+ OLA Long Khanh: 66 Nguyễn Văn Cừ, Xuân An, Long Khánh, Đồng Nai
- At Rach Gia:
+ A11B-01 Đường Tôn Đức Thắng, 2 Cô Bắc, Phường Vĩnh Bảo, Rạch Giá, Kiên Giang
