Chuyên Viên Chăm Sóc Khách Hàng Community Support Executive

Check, support, respond to queries from partners/end-users in a timely and accurate manner

As a Community Support Executive, your responsibilities include:

Collect, analyze partner/end-user’s feedback and share with our Product, Sales and Marketing teams
Work with partner’s representatives to execute campaign or deliver project’s tasks as assigned
Share feature requests and effective workarounds with team members
Follow up with partners/end-users to ensure their technical issues are resolved

Thái độ / Tính cách

Enthusiasm, energy, professionalism with the ability to work in a fast paced co-operative team environment

Excellent English skill with professional working proficiency in Writing & Speaking
Multi-tasking capabilities
Excellent communication and problem-solving skills

Experience as a Customer Success Executive or similar Customer Service role at a global company or software industry is a plus
Excellent service standards, going above and beyond to ensure partners/end-users satisfaction and retention is a plus

Đào tạo
Du lịch
Máy tính làm việc
Tăng lương
Thưởng
Phụ cấp
Bảo hiểm theo quy định
Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2022-11-26 16:52:04