Chuyên Viên Hỗ Trợ Ứng Dụng (Application Support Senior Officer)

Application support
- Manage and monitor the status and performance of applications as prescribed
- Record and monitor the correction of application errors arising to ensure SLA regulations
- End-user training on how to use the app.
- Fulfill application-related requirements and track results
- Determine the availability of the application / solution transferred to the Application Support Group
Monitoring and promoting the handling of issues arising related to the application ensures the SLA has agreed in the support contract with the provider and/or the SLA has been internally agreed upon.
- Engage with the project team to manage app change control when the app is put into use
Operational support
- Control of resources for operations from suppliers and internal development teams, ensuring complete and effective operations
- Participate in IT Services Management (ITSM), IT Asset Management (ITAM) and IT Operations Management (ITOM).
- Research and propose current system improvement methods in the operation, monitoring and support of users.
Project support: Participating in projects related to new technologies such as Cloud, DevOps ...
*** In 2021, SSI Securities Company (SSI) is honored to be included in 3 important lists including: "Top 100 best workplaces in Vietnam", "Top 50 attractive recruitment brands - Vietnamese business sector" and especially ranked 2nd in the list of "Best workplaces in the financial industry" published by Anphabe.
- Opportunities to join clubs: Tennis, Badminton, Yoga, Football...
- 12 days of leave per year + 2 days of paid sick leave
- Exciting, annual Teambuilding activities: Family Day, Gala Dinner.
- Reward holidays, Tet, Salary Month 13, KPIs at the end of the year Give birthday gifts, Tet gifts ...
- Agreed salary (based on the candidate&039;s competence)
- High-end health insurance and annual health check-ups.
- The company funds the full cost of training programs to support the work

- Graduated from a full-time university or higher majoring in IT.
- Have about 3-5 years of experience in the equivalent position;
Having financial experience, especially securities, is an advantage;
- Knowledge of Linux system, Window Server, Database;
- System thinking, determining priority levels at work, managing risks and acting as a team leader in solution engineering;
- Be able to communicate effectively, as a bridge between deployment partners, solution providers, internal teams and other user departments;
- Read and understand technical documents well in English, basic communication;
- Capable of reasoning, logical thinking about log analysis, system analysis, problem solving skills;
- Have basic knowledge about networking, security ...; have knowledge of ITIL, ITSM, ITAM, ITOM;
- Capable of working independently, orienting professional work for the team;
- High self-study ability;
Priority candidates can start immediately.

Thưởng các ngày lễ, Tết, Tháng lương 13, Thưởng KPIs cuối năm

Chế độ bảo hiểm sức khỏe cao cấp và kiểm tra sức khỏe định kỳ hàng năm

Được tài trợ chi phí đào tạo phục vụ chuyên môn công việc

Cập nhật gần nhất lúc: 2022-06-24 22:12:04