Chuyên Viên Quản Lý Chất Lượng Cuộc Gọi (Sony Project)

- Report, analyze and coordinate with Team Leader to keep KPI target and Customer Service process.
- Propose solutions and solve problems arising in the working process.
- Monitor and evaluate inbound or outbound calls and other communication channels (Chat, Email, Store) to ensure that any information is correctly transmitted to customers by agents.
- Participate in the design of call script, quality assurance standards and formats.
- Plan training, coaching for new and old agents on a daily, weekly and monthly.
- Coordinating and supervising the agents working process.
- Knowledge, process and attitude training for agents. Responsible for providing technical specifications, key processes related to delivered products; Resolve customer requests and find the best solution to provide Answers to agents.

- Problem solving skills, creativity and electronic knowledge base.
- At least 1 year of Quality Assurance (QA) experience in Call Center.
- Team work, training and coaching skills.
- Good in using Microsoft Office, Excel and Power point.
- Organizational, planning and management skills.
- Good English reading and writing.

- Participating in social insurance and health insurance with full salary.
- 13th month salary and periodic salary increase.
- Professional environment, modern office, working equipment provided by the company.
- 14 days of leave/year.
- The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays, ..
- Lương thỏa thuận theo năng lực.
- Negotiable salary according to ability.
- Periodic health examination.

Cập nhật gần nhất lúc: 2021-09-16 14:12:03