Chuyên Viên Tài Liệu Cấp Cao (Senior Ocean Documentation Executive)

Check orders and detail in systems
Release booking to shipper and follow up
Building, training and leading team. Encourage effective cooperation among team members and between teams. Inspire team spirit and the commitment to achieve high standards of performance
Send email to get approval from oversea customers
Tactful in dealing with customer concerns, services recovery and special service requirements
Monitor data entry in team
Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency
Tracking & Tracing
Follow process & zero out rejection amount
Limit complaint from customers at 0 (zero) time per month
Handle nominated shipments
Monitor staff performance
Input data entry (E2K / Order Watch)
Review Cost & Revenue updated for all shipments in team
Issue HBL / MBL.
Check documents
Image all shipping docs to system
Contact with OPS for any related issue
Handle customer enquiries professionally to maximize customers’ satisfaction
Contact with carriers, vendors for any issue
Receive booking from factory & open the file
Solve all related concerns / problems

Mô tả công việc

Yêu cầu công việc

Good attention to detail, this includes continuously monitoring shipments from the point of receipt through to delivery
Bachelor Degree
Acceptance to work in pressure environment
Good command in English (Level C)
Have good interpersonal skills as this can be client facing and so customer care skills are very important
2 years – experience of Sea freight operation

Du Lịch
Đào tạo
Phụ cấp
Thưởng
Bảo hiểm theo quy định
Tăng lương
Chế độ tập thể dục
Chế độ nghỉ phép
Chăm sóc sức khỏe
Đồng phục
Phụ cấp thâm niên

Quyền lợi được hưởng

Cập nhật gần nhất lúc: 2021-05-28 09:48:03