Client Relation Executive (Receptionist)

Handle all front desk cashiering duties.
Coordinate with other departments to demand Residents’requests
Handle guest check-in including the processing of their reservations and rooming at the unit level.
Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
Manage individual portfolio assigned to maximize guest satisfaction.
Handle all guest requests during their stay.
Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
Support sales and marketing by providing relevant information including customer feedback and sales leads.
Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
Responsible and accountable for handling and safe keeping of cash and guest valuables.
Contribute to ‘Fraser experience’.
Any other duties as assigned

Yêu cầu công việc

To be service-oriented and enthusiastic
Have knowledge in hotel systems
Have knowledge in office administration
To be meticulous and responsible, accomplish tasks effectively
Have good written and verbal English communication skills
To be self-motivated and organised, prioritises tasks to meet deadlines independently
Have ability to work in a team and with other departments
Have customer service and communication skills
Have knowledge in Customer Relations
Have leadership and Instructional skills

Salary and position is reviewed 1 time a year
Dynamic and sociable working environment.
Social insurance, health insurance, unemployment insurance and other benefits
Bonus by individual ability and company’s performance.
Having chances to get attractive company bonus every month/year
Company trip once a year + Joining party

Cập nhật gần nhất lúc: 2021-12-06 15:02:03