Client Service Advisor

•Excellent customer service skills
•Promote service proposition and opportunities to customers
•Reports to the Client Service Manager
About The Role
Role Location: ANZ Vietnam - Ho Chi Minh
Role Type: Permanent, Full-time opportunity
As a Client Service Advisor, you will be responsible for the servicing of the clients within Cash Management Service that covers both complex and simple product fulfilment to support sales origination activity, in addition to activities relating to the day to day management of customer enquiries. You will provide the entry point and first experience for new customers and is critical to the delivery of new revenue and to meet customer expectations. You will also be responsible for the daily running and management of the calls and customers to ensure calls are constantly well managed to resolve customer’s problem in a timely manner within the SLA, meeting customer’s expectations and achieving customer’s delight.
In addition, you are also responsible for:
•Minimise loss exposure by ensuring accurate processing Term Deposit transactions.
•Follow up with Trade Operations and customers for new Drawdown / Matured loans / Repricing / Prepayment for Trade loans / Working Capital / Term Loan related to forms, supporting document & LAA conditions, general inquiries such as status of Drawdown, Status of fund, reference of transaction.
•Leverage the customer service proposition to act as a trusted customer service professional through initiatives including service reviews and client visits.
•Undertake all fulfilment and enquiry related to customers’ needs and proactively manage their issues and take complete ownership of the enquiry until completion.
•Collaborate with the bank’s sales team to assist them in developing the most effective solution for their prospective customers.
•Promote the service proposition by ensuring business partners are engaged appropriately, customer requests are actioned within a mutually acceptable time frame, and a proactive approach is taken to servicing clients.
•Identify the customer needs and refer sales opportunities to the relevant departments through cross-selling.