Client Services Specialist

JOB FUNCTION:
Works within the existing operating procedures under guidance from the seniors to promote and enable adoption and implementation of Testing, Inspection & Certification (TIC) products and services, evaluate, and analyze customer needs, and best position UL to win future work
JOB RESPONSIBILITIES:
Booking pick up service.
Instruct customer how to fill the testing application from, prepare the samples for testing and review the application form.
Work closely with all department within organization in order of reply/ feedback customer inquiries
Working closely with Key Account Manager team for further testing program/ applicable/ clarification if any.
Create and send quotation/ proforma invoice to customers if any
Post all document related to the submission to designated drive on server and naming as rules
Prepare weekly/ monthly report in order of monitoring healthy of customer base.
Sales Support Activities
Follow up with payment process if any
Inform to all relevant team about new program approach
Review all the application form and supporting document (fabric/ trims e.g. reports) of the new submission
Sending the testing report to customer
Support log-in team to unpack/ checking new sample coming regarding to administrative information.
Regularly and Schedule to visit customer to keep relation ship and seeking better service to customer and meet or exceed customer expectation as well.
Revised testing report and documented the reason accordingly
Keep relationship with customer in order of checking schedule of submission to advice operation peak season and monitoring submission status as well.
Booking the testing charges/ fees in the system.
Return tested samples to customer whenever requested
Keeping update ON-HOLD/ OFF-HOLD with customer and other team related to projects.
Prepare weekly/ monthly report in order of monitoring performance of testing program.
Updated the testing status/ testing log to server/ PM for those customers/ clients assigned
Control non-login samples if any
Reply and feedback to customer about the testing procedure, technical and non-technical inquiries
Following up/ seeking/ keep relationship with another sub-contract laboratory
Confirm sample received and reporting status to customers.
Conduct the refreshment sharing meeting for new customer if any
Others

JOB REQUIREMENTS:
Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
Previous experience in customer facing job, ideally with senior and executive-level customer contacts
Business acumen and understanding of business sales processes
Bachelor’s and/or graduate degree in business, engineering, or related field with at least 1-2 year experiment in the customer service and/ or sales, business development, customer relationship.
Mandarin / Chinese speaking is highly preferred as the role requires to communicate with Mandarin/ Chinese speaking clients.

13th Month

Healthcare Plans

Training Provided

Cập nhật gần nhất lúc: 2022-10-31 22:32:03