Client Support Specialist (Europe)

providing high quality service to all involved stakeholders.
Responsible for being the main point of contact of assigned clients, and ensuring the optimal execution of their sale contracts, while continually
- Ensure efficient (cost-effective, on-time) execution of sale contracts for specific assigned clients (from marketing/sampling phase to delivery) &
keep related data up-to-date.
- Issue shipping instruction & logistic documents related to assigned sales (invoices, release documents, cover letters…) & instruct/ensure
- Keep assigned client profiles up-to-date and liaise with Inbound teams effectively on related procedural changes where relevant.
upload of related external documents where required.
- Work closely with relevant internal teams, clients, brokers, and logistic service providers to ensure 24h customer service, data accuracy &
efficient coordination (position check, effective back-up/ handover, etc.)
- Work closely with Sales team, Inbound teams and head office (Geneva) to anticipate execution challenges and advise on potential solutions.
- Monitor assigned clients’ position and receivables.
- Advise Sales team on logistic costs for specific sale scenarios, and any other logistic aspect of a sales project/ potential business.

- Fluent English communication
- Experience in customer service, sales operations or commodity trading is a plus
- Background in Logistics, Supply Chain, Import-Export is preferrable

Competitive salary and bonus

Social insurance, health insurance, unemployment insurance according to Labor Laws

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2022-06-24 14:22:04