Collection Manager

• Provide leadership and be responsible for the performance of the day-to-day operations of the field collections including: customer experience, personnel management, quality adherence, and daily performance of all Collection workforce and loss mitigation goals.
• Develop and drive strategic change against an uncertain economic landscape.
• Drive results for the business in all key areas relative to the Company’s constituents.
• Serve as a liaison on collections related strategies as they affect Risk, and Operations Support.
• Drive collections effectiveness strategies ensuring competitive advantage.
• Check and review the daily Collection Performance Tracker, Productivity per Bucket and Daily Collector’s Report
• Conduct spot checking and reviewing of the daily Collector Report submitted by the field collectors specially those who are not meeting the minimum requirement for difference of cases to be visited per day and with poor collection performance
• Conduct spot field collection visits to validate the result of field collectors and may call the customers directly for checking
• Ensure all daily results on field collections must be updated in the system and 100% coverage of cases allocated to field collection team assigned.
• Ensure discipline on attendance/tardiness and collection activity conducted on field.
• Develop the team through on-going coaching, goal-setting, performance management and training. Motivate and drive the team to meet the targets set every month by proper coaching and guidance.

1.      University degree or above, major in Credit/Risk/Legal/Finance preferre

2.      8+ years Working experience in business operations field and at least 4 years team management experience, experience in collection is an advantage

*Required skills
• Fluent in English(verbal/written) preferred
• Strong Interpersonal and customer service skills
• Strong analytical and project management skills
• Excellent time management skills
• Proven problem solving skills
• Independent elaborative faculty
• Hands-on but structured approach
• Team spirit, persistent, highly trustworthy and loyal
• Intermediate computer skills