Concierge - Nhân Viên Quầy Thông Tin

Record incoming registered mail, telegram, parcel, telex in appropriate file
Maintain detailed knowledge of the activities of the day and alert to any potential problems
Perform any other duties which may be assigned by the management from time to time.
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run
Consult Log Book for information/request left by outgoing shift
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
Upselling daily transportation and tour
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Assist guests with all inquiries, both hotel and non-hotel related
Conduct effective shift briefings to ensure hotel activities and operational requirements are known
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

Able to stand for long hours
Be a good team player
Commitment to delivering a high level of customer service
Good levels of written and spoken English.
Excellent communication skills
Previous experience in hospitality would be preferred
Flexibility to work a variety of early and late shifts
Have a passion for customer service

• Healthcare insurance for personal at least 6 months and for family after working 2 years
• Rest and relaxation, Home leave allowance
• 24/7 accident insurance
• International working environment
• Relocation, repatriation allowance
• Service charge as revenue
• At least 14 annual leave, 2 day off per week
• Insurance as labor law
• Accommodation, uniform, transportation and meals are provided

Cập nhật gần nhất lúc: 2022-05-27 05:03:03