Contact Center Officer - District 7

Work Location: District 7 (Crescent Plaza)
BENEFITS:
+Healthcare and Social Insurance
+Travelling and social activities
+Training and Development opportunity
+Competitive salary and annual bonus
JOB DESCRIPTION
The Contact Center Officer is responsible for providing Shinhan’s customers with support and consultancy on the full products/ service. This role is also responsible for conducting sale/ customer care related outbound calls.
The key responsibilities include:
+Provide support and consultancy to Shinhan’s customers
+Identify customer needs and refer to other sale channels
+Ensure high quality service delivering to maximize customer satisfaction
+Back up other teams when required
+Conduct outbound sale/ customer care outbound calls e.g. welcome call to new customers and get their feedback about the bank’s services as per standard script

+Flexible in working time (for working shifts)
+Preferred at least 1 year of experience in contact center
+Ability to work under pressure
+Good interpersonal, negotiation and presentation skills
+Effective both Vietnamese and English written and verbal communication skills (Korean is preferred)
+Demonstrated commitment to customer service and attention to details

Annual Bonus

Social Insurance and Healthcheck

Training and Development

Cập nhật gần nhất lúc: 2021-06-22 23:39:03