Content Writer & Moderator

A. Inventory and Copy
•Ensure informative and engaging product content and making sure the content strategy for each product is implemented correctly;
•Review & write inventory copy for assigned products;
•Self-edit and audit existing and new inventory copy;
•Edit and upload inventory photos;
•Translate product copy to the relevant language;
•Write inventory copy templates;
•Publishes special offers/exclusive deals/promo banner (as required);
•Edit Exclusive Deals terms and conditions (as required);
•Write landing page section names.
B. UGC Moderation
•Moderate user reviews for the assigned product;
•Follow up and take action on negative reviews by informing related stakeholders through Asana or Zendesk;
•Remove inappropriate content based on relevancy or language;
•Provide report on insight from user review to be used as feedback to supplier/partner;
•Input inventory copy into the relevant Content tools/database;
•Review and edit product subtypes and themes;
•Moderate geo locations and coordinate any changes with Accommodation team;
•Supervise review moderation and follow-ups.