Mô tả công việc
Mô tả Công việc
JOB SUMMARY
The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet
internal and external quality standards before shipping out, handle customer complaint and work closely
with all cross- functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
analysis, or other means. In addition, communicate with customers when necessary to ensure
Test team members are well trained with needed skills to perform required functions.
Handle customer complaint, customer return and other customer quality requirements.
Maintain and continuously improve TTI quality management systems
Lead Out of Box Audit (OBA), Use Test and customer quality continuous improvement.
Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use
Work closely with cross- functional teams to meet delivery schedules and production goals, while
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional
improvement
verification of corrective & preventive actions.
Work closely with cross- functional teams to meet delivery schedules and production goals, while
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional
Support OBA & Use Test Supervisor in personnel management and training. Ensure OBA & Use
Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive
actively maintaining the expected level of quality.
analysis, or other means. In addition, communicate with customers when necessary to ensure
Test team members are well trained with needed skills to perform required functions.
containment actions, root cause analysis, corrective & preventive actions as well as continuous
actively maintaining the expected level of quality.
Handle daily OBA and Use Test issues, analyze data and work closely with IPQA to drive
Maintain and continuously improve TTI quality management systems
Handle customer complaint, customer return and other customer quality requirements.
improvement
containment actions, root cause analysis, corrective & preventive actions as well as continuous
verification of corrective & preventive actions.
