Credit Card Specialist

1. Retention
- To develop, implement, manage and optimize retention processes, communication (e.g. call script) & other activities while leveraging data to:
. Build long term relationship with the customer
. Increase the profitability of Credit Card portfolio
. Increase customer satisfaction
. Minimize attrition
2. Retention benefits
- To develop relevant retention benefits using current functionalities of Credit Card such as cashback, grace period, loyalty& partnership, AEPP,… while continuously seeking for the new ones by learning from other countries or best practice in market/ competitors, with full budget calculation & overview
- To evaluate the effectiveness of used benefits with considering the LTP/LTV/costs and other metrics
- To optimize retention benefits based on the data
3. Retention TLS team
- To develop, train, manage & supervise future specialized TLS retention team in order to maximize the effectiveness of the retention process
4. Usage
- To develop, implement, manage and optimize relevant & effective usage strategy and communication while leveraging all relevant communication channels (call, SMS, APP, email,…) and data to increase card activation, (repeated) usage, number and volume of transactions, profitability, and growth of Credit Card portfolio
5. Monitoring
- Continuously monitor Credit Card Portfolio (especially retention & usage area) with suggestions and initiatives for its future development, growth and profitability

- Bachelor degree in relevant majors
- 2 years of work experience in project, process management, operation or partnership in banking or consumer finance firms
- Knowledge or experience in credit card sector, especially card portfolio and retention is a plus
- Good verbal and written English language
- Good data and business-oriented analytical thinking
- Basic knowledge of SQL or data reporting is a plus
- Good presentation and negotiation skills
- Proficiency with MS Office – mainly Excel
- Experience in cooperating, getting & building a relationship with people