CRM Supervisor

- Other tasks assigned by line manager.
- Provide daily weekly and monthly reports to the General Director. Analyze all customer feedbacks/complaints per month/per quarter/per year.
- Communicating and negotiating with external parties (e.g regulators/local authorities, auditors, etc.)
- Implement customer care on daily basis and support sales and after sales with customer complaint handling.
- Be the expert in the CRM system: Control all Customer database of sales and after-sales for all dealerships; compose policy and procedure.
- Train new hires on operating and properly using a CRM system.
- Provide reports on customer feedback/complaints reports to Sales Team Leader or Management.
- Analyze customer complaints with a focus on complaint reduction.
- Coordinate with global CRM team for CSI surveys, CRM activities etc.
- Follow-up and implementation of high-quality CRM services.
- Follow-up sales and daily CRM procedures.
- Receive and record all information of customer demands & complaints via hotline.
- Monitor data quality and ensure proper transaction.
- Work with BDC, Marketing & Sales to manage Leads in daily business.
- Plan and implement customer relationship management strategies that will encourage customers and retain their loyalty.
- Support Sales and Services in preparing CSI improvement action plans as required.
- Prepare management reports for CSI improvements and support the implementation of new developed CSI management tools.
- Manage daily customer survey by phone on customer satisfaction (Sales & After-Sales).
- Help with the development and implementation of CRM strategies and customer growth programs.

- Microsoft Office (Excel, Word, PowerPoint).
- Effective verbal & written communication.
- At least bachelor’s degree.
- Data-oriented work experience with good analytical capabilities is a plus.
- Good at English in four skills.
- 2+ years of experience in CRM systems and marketing platforms.
- Highly detail-oriented with good organizational skills.

• Salary + quarter bonus + 13th Salary + Mobile and transportation allowance + Long-service award

• Premium Healthcare package for yourself and family.

• School fee allowance for 2 kids

Cập nhật gần nhất lúc: 2022-06-26 18:32:04