Customer Care Officer

 Course Administration
- Manage class information
- Update parents/ students with course progress
- Prepare and maintain class folders
- Prepare letters/certificates
- Input results
 Exam organisation
- Organise revision
- Inform students of results
- Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
- Suggest students for Cambridge exam
 Materials management
- Prepare materials inventory
- Check and update teaching resources such as speaking cards, tests
- Prepare materials for students
 Classroom management
- Room arrangement
- Change or book room as requested
 Customer Service
- Support with organising events/ activities for students
- Handle students’ requests/ complaints on a daily basis
 Re-enrolment
- Handle telesales for class re-enrolment
- Visit class for reservation deadline
- Follow up with students’ re-enrolment
Other tasks are included for CCO who is in charge of Inventory:
 Quarterly forecast:
- Input to inventory database and get approval from CM
- Prepare based on PR-Inventory Management and get verification from DM
 Monthly order:
- Follow up with ADM/HO on receiving
- Prepare and get approval from CM/DM
 Delivery to customers:
- Deliver to FO and TSC upon request
- Deliver directly to customers when needed
- Prepare based on no. of students and classes opening
 Inventory management:
- Conduct inventory checking under supervision of DM/CCS
- Manage and make sure the stock in good condition and well-arranged
- Prepare monthly report and input in database
 Other tasks assigned by DM

Qualifications:
 Experience working in customer service or administration in foreign invested companies.
 Undergraduate, qualifications in English and education are preferred
Skills:
 Ownership
Other requirements: Be able to work on shift
 Communication skill
Language : Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)
 Problem solving skill
Computer: Familiar with MS Office

13th salary and Performance pay

14 days annual leaves

Discounted English courses for employee and family

Cập nhật gần nhất lúc: 2021-02-19 08:10:11