Customer Care Representative (CCR)

- Manage large amounts of incoming calls/ emails from customer.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

- Education: Bachelor's Degree preferred.
* Skills, Knowledge, & Abilities:
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening