Customer Care Representative (Temporary)

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Duration of contract: 3 months
Summary
Responsible for single point contact, flawless execution of customer orders and inquiries and effective handling of customer complaints, if any.
Essential Duties and Responsibilities
•Expedite customer orders entry into the available order process system, including keeping customers informed of their order status
•Respond to customer inquiries and problems and / or complaints and resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; directing requests to others who can supply the necessary information or service and following up to ensure resolution.
•Proactively foresee possible delays or complications and plan strategies to avoid or minimize them
•Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs
•Follow up customers to ensure they receive optimal value from purchased products
•Attract potential customers by answering product questions; suggesting information about other products. Recommend potential products suitable to the customer by collecting customer information and analyzing customer needs
•Maintain proper record of the customer and related activities for reference purposes
•Responsible for requesting approval for the movement/allocation of stocks among warehouses to ensure inventory availability to fulfill customer orders.
•Perform other tasks that may be assigned from time to time.
Reporting to Customer Care Manager