Customer Experience Design Lead - Digital BankHeadhunt jobs

Be the change agent to bring customer-centric digital design to the front line of business solutions.
Description
* Collaborate with cross functions to ensure effective implementation of design.
* Test prototypes, collect responses, analyze and come up with innovative solutions.
* Analyze existing customer data and create research to collect necessary data.
* Be the voice of the customer to bridge the gap between the bank and customer.
* Identify customer pain point and opportunities by conducting research using different methods.
* Design end-to-end journey that solves user and business pain points.
Profile
* Bachelor&039;s Degree in Psychology/Design or related field. Master&039;s Degree is a plus.
* Experience in banking and digital banking is preferred.
* 5+ experience as researcher/ strategist in innovation, customer-centric services and designs.
* Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML.
* Strong business acumen.
* Proven experience in conducting research and delivery service blueprint concepts, storyboards.
Job Offer
* Be a change agent on the journey to digitalize the whole business.
* Professional working environment.
* Attractive package: Based salary + 13th salary + yearly performance bonus.
To apply online please click the &039;Apply&039; button below. For a confidential discussion about this role please contact Van Nguyen on +84 28 6284 8292.

Bachelor&039;s Degree in Psychology/Design or related field. Master&039;s Degree is a plus.
Experience in banking and digital banking is preferred.
Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML.
Strong business acumen.
5+ experience as researcher/ strategist in innovation, customer-centric services and designs.
Proven experience in conducting research and delivery service blueprint concepts, storyboards.

Bonus

Healthcare Plan

Training

Cập nhật gần nhất lúc: 2021-09-09 16:02:02