Customer Relationship Manager - Trưởng Phòng Chăm Sóc Khách Hàng

- Planning and delivering CRM policies across the company (Customer Care/Customer Relationship Management) following closely with the company’s development strategy.
- Implementation:
+ Collect comments from customers to improve service quality before, during and after sales; ensuring the highest satisfaction for customers;
+ Visiting VIP Customers and Regular Customers to encourage and develop customer loyalty
+ Implement plans/programs/policies/events for CRM work as assigned by the General Director;
+ Collect comments on the effectiveness of post-deployment programs;
- Research, develope and implement Sales solutions;
- Establish relationships with suppliers, partners, and customers to serve the company's business strategy
- Other jobs required by the General Director
* WORKING TIME & LOCATION:
- Working time: 8:00 AM - 5:00 PM on Monday to Saturday morning, lunch time: 12:00 PM - 1:00 PM
-Work location: Level 13 BIDV Tower, 194 Tran Quang Khai Street, Hoan Kiem, Ha Noi
* BENEFIT:
- High salary and attractive commission
- Working in professional environment, good conditions will be provided to promote personal abilities, with opportunities for promotion and personal development
- The welfare package is fully in accordance with the Labor Law, Corporate Law, Law of the State the current social insurance

Experience:
- At least 3 year experience at the position of Head / Deputy Head of Customer Care Department at large enterprises;
- Age: 30 years and older;
Skill:
- Good English communication. Toeic certificate 650 or higher or equivalent;
- Active, enthusiastic, creative thinking, good-looking appearance;
- Good communication and presentation skills; good voice
- Ability to work under high pressure;
- Willing to travel in Vietnam and abroad
Degree:
- Graduate from universities with degree in economics, trade, business administration or similar;